How our AI works
Purpose-built AI.
Not a bolted-on bot.
ChannelFlex was built from a blank slate, with no legacy codebase and no chatbot retrofit. Just one question: if you built AI for the industrial channel today, what would it look like? This is what it looks like.
The bottleneck
Why generic AI fails on real orders.
RFQs and POs arrive as messy emails with PDFs, spreadsheets, and free text. Customer part numbers, shorthand, and competitor SKUs don't map cleanly. A general-purpose model guesses. ChannelFlex resolves each line against your actual catalog.
Generic models guess; we resolve
Off-the-shelf AI was trained on a generic product database. Matching here is grounded in your actual SKUs and every supplier line you carry.
Black boxes lose trust fast
Every line carries a confidence score. Your reps see why a match was made and can override it. Nothing is hidden.
Retrofits inherit old assumptions
A chatbot bolted onto a legacy tool still works the old way. We started from a blank slate, designed around how real requests actually arrive.
Why ChannelFlex
AI built around the work, not the other way around.
People in the loop by design
Your reps approve every output. The model assists; it does not decide. The AI never pushes unreviewed data to your ERP.
Trained on your catalog
Matching is grounded in your actual SKUs and supplier lines, not a generic product database.
Full audit trail
Every change is tracked. See who edited what, and when it went out.
Works with your stack
NetSuite, SAP, Epicor, Infor, Sage, Salesforce and more, out of the box.
Questions
Still have questions?
No. ChannelFlex was built from a blank slate, not a chatbot added to a legacy platform. It is a pipeline that captures, extracts, matches, scores, and routes every line for review by a person.
Match accuracy is 90%+ on clean lines, with every line carrying a confidence score so low-confidence cases get a review by a person.
No. Nothing reaches your ERP until a person signs off. A person is always in the loop.
Access is tightly controlled, every change is logged in a full audit trail, and nothing reaches your ERP without a person signing off.
See ChannelFlex run a real request live.
A 30-minute demo. See exactly how it fits your quoting and order setup.